Casa Pueblo Tulum

Instalaciones y servicios

• Acceso gratuito a internet
• Restaurante
• Bar
• Servicio de habitaciones
• No se permiten mascotas
• Yoga
• Estacionamiento gratuito
• Piscina al aire libre
• Salón de estar
• Servicio de consigna
• Jardín
• Personal multilingüe
• Servicio de despertador

Necesita saber

• This property has the following check-in and check-out times and policies.
• Check-In: 3:00 PM
• Check-Out: 12:00 PM
• Property and Cancellation Policies :
• Reservation Policies:
• ●\t50% of stay must be paid prior to arrival. Remaining 50% may be paid at check-in, before room entry.
• ●\tRate is based on a double occupancy (2 ADULTS -- 16+ years old). If you require a third person, please ask about possibilities as additional fees will be applied.
• ●\tOnce reservation is confirmed, Casa Pueblo will proceed to charge the first 50% of the reservation.
• ●\tIf you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.
• ●\tThe charge will be made in Mexican Pesos, which will be calculated in accordance to the exchange rate of the day.\tNote: All on-site payments in dollars will be taken the exchange rate of 20:1
• .●\tNo pets allowed. No exceptions.
• General Cancellation Policies:
• ●\t50% of total rate will be refunded if done so with 20 days of anticipation.
• ●\tAll cancellations made within 7 days of check-in are NON REFUNDABLE.
• ●\tAll cancellations must be done via email at stay@casapueblotulum.com
• ●\tWe do not accept cancellation requests by phone.
• Penalties:
• ●\tIn case of no show, the total amount of stay will be charged.
• ●\tIn case of early departure, the total amount of your stay will be charged and there will be no refund offered.
• .●\tIn case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked to the credit card provided prior to arrival.
• ●\tCancellation times is based on the local time of Casa Pueblo Tulum.
• ●\tSmoking in any of the rooms is an immediate fine of $1,000 USD.
• Hotel Check In & Check Out:
• ●\tFor housekeeping requirements, regardless of flight times, hotel check in begins at 3:00pm on the day of your arrival.
• ●\tHotel check out time is anytime between 8am and 12:00pm. Please consult with Front Desk about an early or late check in/out.
• Late Check Out/Early Check In:
• ●\tAll late check outs or early check ins must be requested via email - stay@casapueblotulum.com. All requests will be accepted or rejected dependent on availability at hotel, but we will do our best to accommodate all requests made.
• ●\tFees may apply to requests. Fees may vary according to each request.
• ●\tAll water, shampoo, conditioner, and soap is for you to use freely.
• ●\tAny bottle or glassware taken from room, will be charged upon check out.
• Special Requests:
• ●\tCasa Pueblo will do everything in its power to meet any and all requests that you might have (such as first floor, second floor, and the direction you want your room to face, etc) when you make your reservation. However, the availability of these requests cannot be guaranteed in advance.
• ●\tCasa Pueblo is not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond Casa Pueblo control.
• Private Transfer Service:
• ●\tCasa Pueblo offers private service in luxury vehicles from/to the Cancun Airport and Casa Pueblo.
• ●\tTo arrange this service in advance, please email us at least 48 hours prior to trip with all flight information. stay@casapueblotulum.com
• Sincerely,
• CASA PUEBLO TULUM